ABOUT US

Mission Statement

Our mission is business growth through relationship building and to strive work towards providing our customers unmatched customer delight and satisfaction.

Quality Objective

  • To ensure Customer Satisfaction Index for vehicle service function growing every year.
  • To enhance the competence levels of human resource by continuous training and up-gradation of skill sets.
  • To improve communication quality through added channels and training of personnel.
  • To reduce cost of service and vehicle service cycle time every year.
  • To expand services and service center network to reach closer to the customers.
  • To ensure increase in Sales Turnover every year.
  • To comply with the legal and statutory requirements and abiding by the laws of environment.

Quality Policy

  • We provide customers a delightful service experience.
  • We shall continuously upgrade our technologies and the skill-sets of our personnel to provide better quality of sales and service to our customers.
  • We shall be guided in all our efforts by the "Voice of the Customer".
  • We shall abide by all statutory & regulatory requirements related to the environment and health and safety of personnel.

Business Background

  • Petrol pump since 1924
  • Dealer of Bajaj since 1972
  • Dealer of Chevrolet since 2004
  • Dealer of Mahindra & Mahindra since 2008

Business curve shows Constant Growth

Proud Achievement

  • Our ranking is number 1 across North India in internal JDP studies for service done by GMI & number 3 across India

Practices adopted for achieving high customer satisfaction

1. Measuring where we are going wrong & taking corrective action is taken religiously.

  • Instant feedback forms.
  • Periodic Post Sales & Service satisfaction calls.
  • Mystery Shopping reports by Parent Company.
  • Satisfaction scores by Parent company.

2. Regular Activities for customer delight.

  • Periodic service camps at workshop.
  • Reaching near to customer by organising Periodic upcountry Rural service camps.
  • Service camps at potential corporates parking.

Awards & Recognition

Group Acievement

  • Shiva Group is a successful & a renowned name in Automobile business in Noida ,Ghaziabad , western UP , NCR & East Delhi.
  • Earned vast number of satisfied & loyal customers since 1972.
  • Providing livelihood for over 1200 families working for Group.

Bajaj Auto Ltd.

  • Amongst the best market share in 3W passenger segment Pan India.

General Motors

  • Amongst top two players in Delhi NCR and No 1 in UP.
  • Best CSI scores in service in Delhi NCR region.
  • Awarded best GMI dealer in JD power internal study in India 2005.
  • Best customer satisfaction award in 2010.

Mahindra & Mahindra

  • Best sales in our category 2012-13.
  • Best Spare parts operations and sales in our category 2012-13.
  • Biggest & best workshop of Delhi NCR with 65 bays and can be expanded to 100 bays.
  • Awarded Ist Prize in Cost Estimation and Service Quality Adherence.
  • Awarded Ist Prize in Service New Initiative and Capability Building .