Our mission is business growth through relationship building and to strive work towards providing our customers unmatched customer delight and satisfaction.
- To ensure Customer Satisfaction Index for vehicle service function growing every year.
- To enhance the competence levels of human resource by continuous training and up-gradation of skill sets.
- To improve communication quality through added channels and training of personnel.
- To reduce cost of service and vehicle service cycle time every year.
- To expand services and service center network to reach closer to the customers.
- To ensure increase in Sales Turnover every year.
- To comply with the legal and statutory requirements and abiding by the laws of environment.
- We provide customers a delightful service experience.
- We shall continuously upgrade our technologies and the skill-sets of our personnel to provide better quality of sales and service to our customers.
- We shall be guided in all our efforts by the "Voice of the Customer".
- We shall abide by all statutory & regulatory requirements related to the environment and health and safety of personnel.
- Petrol pump since 1924
- Dealer of Bajaj since 1972
- Dealer of Chevrolet since 2004
- Dealer of Mahindra & Mahindra since 2008
Business curve shows Constant Growth
- Our ranking is number 1 across North India in internal JDP studies for service done by GMI & number 3 across India
Practices adopted for achieving high customer satisfaction
1. Measuring where we are going wrong & taking corrective action is taken religiously.
- Instant feedback forms.
- Periodic Post Sales & Service satisfaction calls.
- Mystery Shopping reports by Parent Company.
- Satisfaction scores by Parent company.
2. Regular Activities for customer delight.
- Periodic service camps at workshop.
- Reaching near to customer by organising Periodic upcountry Rural service camps.
- Service camps at potential corporates parking.
Awards & Recognition
- Shiva Group is a successful & a renowned name in Automobile business in Noida ,Ghaziabad , western UP , NCR & East Delhi.
- Earned vast number of satisfied & loyal customers since 1972.
- Providing livelihood for over 1200 families working for Group.
Bajaj Auto Ltd.
- Amongst the best market share in 3W passenger segment Pan India.
- Amongst top two players in Delhi NCR and No 1 in UP.
- Best CSI scores in service in Delhi NCR region.
- Awarded best GMI dealer in JD power internal study in India 2005.
- Best customer satisfaction award in 2010.
Mahindra & Mahindra
- Best sales in our category 2012-13.
- Best Spare parts operations and sales in our category 2012-13.
- Biggest & best workshop of Delhi NCR with 65 bays and can be expanded to 100 bays.
- Awarded Ist Prize in Cost Estimation and Service Quality Adherence.
- Awarded Ist Prize in Service New Initiative and Capability Building .